Shipping policy

Order Processing

Orders are typically processed within 1–4 business days after being placed. Processing times can vary depending on order volume, product availability, and time of year. Orders are not processed or shipped on weekends or holidays. If there is a significant delay, we will notify you by email.

Shipping (United States)

All domestic orders ship via USPS Ground Advantage. Estimated delivery is 2–5 business days after shipment. Delivery times are estimates and not guaranteed.

Shipping (International)

All international orders ship via USPS Priority Mail International. Estimated delivery is 6–10 business days after shipment. Delivery times may vary depending on destination and customs processing.

Tracking

You will receive a shipping confirmation email with tracking information once your order ships. Tracking updates may take up to 48 hours to appear.

Customs, Duties, and Taxes

International orders may be subject to customs fees, duties, or taxes. These charges are the responsibility of the customer. We are not responsible for delays caused by customs.

Incorrect Addresses

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses. If a package is returned due to an address issue, the customer will be responsible for reshipping costs.

Lost or Stolen Packages

Once a package is marked as delivered by the carrier, we are not responsible for lost or stolen packages. If your package is missing, contact your local carrier.

Delays

We are not responsible for delays caused by the shipping carrier, weather, or other circumstances outside our control.

Contact

For any questions, contact us at info@theheartofdavid.co